Most Frequently Asked Questions
See what questions other RV site owners have asked below.
Payments
RVers pay via their phone or through the Kiosk (iPad)
Yes, you can do that with the Kiosk (iPad).
Yes, rates can be easily adjusted.
Yes, places can have different rates.
RVers can pay 24/7.
In Campercontact, a “Pay” button appears when viewing a location. When clicked, the payment process begins. They pay for as long as they want to stay.
You decide whether to offer a pitch including tourist tax, or to include the tourist tax separately.
In Camper Pay’s system, you easily create a printout for declaration.
Payment is secure and guaranteed through Stripe, one of the largest payment companies in the world. The net amount is transferred directly to your bank account, without the intervention of Camper Pay.
Yes, RVers pay a limited “service fee” when booking ahead.
Cost
There are no staff costs to take payments or pass the campers. The site can run unmanned.
No expensive payment terminal is needed. Because of IOT technology, access, electricity et cetera is relatively inexpensive and easy to connect.
As the site operator, you only cover the usual payment processing costs – no monthly fees, no hidden charges. The motorhome guest pays a service fee of €2 per use.
You can choose between a 7- or 12-month subscription. If you’re open all year, choose 12 months. If you close during the low season, choose 7 months.
Access
From the time you pay, they have access (or use), until the time you choose as your check-out time (for example, noon the next day).
The app operates the barrier (opens with button in the app).
The app can provide a numerical code, which opens gates and doors.
The app can provide a numerical code, which opens gates and doors.
Foreign RVers
The app is available is five different languages.
German guests, while preferring “Bahr Geld,” appear to use the app just fine (learn from the experience of over 50,000 German users of our similar app for marinas).
We provide signs with a QR code for installing the app and a clear explanation of how they can pay with it. If RVers don’t want to install the app, they can also pay via browser (by October 2023).
Functionalities for your
You decide whether to offer a pitch including tourist tax, or to include the tourist tax separately.
In Camper Pay’s system, you easily create a printout for declaration.
Various reports and statements are available in Camper Pay’s system, on the dashboard.
After signing the subscription proposal and setting up the payment process (including necessary payment information), your site is live. This can be arranged quickly.
For this, we have hardware partners available. Usually with limited modification of existing doors, barriers and other hardware.
There are no staff costs to take payments or pass the campers. The location can run unmanned.
No expensive payment terminal is needed. Because of IOT technology, access, electricity et cetera is relatively inexpensive and easy to connect.
The Terms of Use can be downloaded at this link.
On site
RVers pay via their phone or through the Kiosk (iPad)
Yes, this is easily done by making an additional payment through the Camper Pay app.
A guest can choose whether they install and use the Campercontact or Camper Pay app. As of October 2023, payments can also be made on the website with a browser, without having to install the app.
We provide signs with a QR code for installing the app and a clear explanation of how they can pay with it. If RVers don’t want to install the app, they can also pay via browser (by October 2023).
Yes, starting in September, guests can also book the place in advance at the RV sites that want to offer this service.
Yes, this is visible because the ‘pay button’ is green at the location in the app
Yes, RVers pay a limited “service fee” when booking ahead.
From the time you pay, they have access (or use), until the time you choose as your check-out time (for example, noon the next day).
